Shipping policy
Shipping Policy
Effective Date: April 6, 2026
Thank you for shopping with The Joint Coffee Co. This Shipping Policy explains how we process, ship, and deliver orders placed through thejointcoffee.com.
Order Processing
Orders are typically processed within 2 to 4 business days after they are placed, unless otherwise noted on the product page or at checkout.
Orders are processed during regular business days only and are not typically processed on weekends or major holidays.
During periods of high order volume, product launches, holidays, promotions, or unexpected operational delays, processing times may be longer.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on the shipping method selected, the destination, and the contents of the order.
Estimated delivery times shown at checkout or in shipping confirmations are estimates only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, weather, volume, and other factors outside our control. Shopify’s shipping settings are what control the shipping rates customers see at checkout, and merchants can choose flat rates, free shipping, or carrier-calculated rates.
Domestic Shipping
We currently ship to addresses within the United States unless otherwise stated on our Site.
If we expand shipping availability to additional countries or regions, those shipping options and rates will be shown at checkout where available.
Delivery Issues and Delays
We are not responsible for shipping delays caused by carriers, weather events, service interruptions, customs processing, incorrect addresses, or other circumstances outside our control.
Once an order has been transferred to the carrier, delivery timing and handling are primarily the responsibility of the carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided and the order has not yet been processed, we may be able to update the address upon request. If the order has already been processed or shipped, we cannot guarantee that changes can be made.
If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen, or Marked-as-Delivered Packages
The Joint Coffee Co. is not responsible for lost, stolen, or missing packages that have been marked as delivered by the carrier.
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, building management, or the carrier. If needed, contact us at support@thejointcoffee.com and we will do our best to assist, but we cannot guarantee replacement or refund for packages marked as delivered.
Damaged Shipments
If your order arrives damaged, please contact us at support@thejointcoffee.com within 7 days of delivery. Please include your order number and photos of the product and packaging if available.
If we determine that the item was damaged in transit or there was a fulfillment issue, we may, at our sole discretion, offer a replacement, store credit, or refund.
Coffee and Perishable Products
Coffee is a perishable food product. For that reason, shipping times, environmental conditions, and delivery delays may affect product freshness differently depending on the destination and time in transit.
We are not responsible for changes in product condition resulting from normal transit time, heat, cold, or delivery delays outside our control.
Split Shipments
In some cases, items in the same order may ship separately depending on product availability, fulfillment location, or shipping profile setup.
Shopify notes that when orders contain items from different shipping profiles or fulfillment locations, shipping rates can be combined at checkout and items may effectively ship separately.
Preorders and Special Releases
If you purchase a preorder item, limited release, or special-order product, shipping timelines may differ from standard fulfillment times. Any expected ship timing will be noted on the product page or at checkout.
If an order contains both in-stock items and preorder items, we may hold the order until all items are available, or ship items separately at our discretion.
Subscription Orders
Subscription orders are processed according to the renewal schedule selected at checkout and are subject to our Purchase Options Cancellation Policy and Refund Policy.
Changes to subscription shipping timing may not be possible once a recurring order has been processed.
No Guarantee of Delivery Date
We do not guarantee delivery by any specific date unless explicitly stated in writing. Estimated transit times are provided for convenience only.
Contact Information
If you have any questions about shipping or your order, please contact:
The Joint Coffee Co.
Email: support@thejointcoffee.com
Website: thejointcoffee.com
We review customer inquiries during regular business hours and aim to respond as promptly as possible.